Terms of Use

01 Who we are

Wash Junkie is operated by Washjunkie Limited, a company registered in Nigeria with registered office at REGISTERED OFFICE ADDRESS and company registration number RC NUMBER (“Wash Junkie”, “we”, “us”, “our”).

You can reach us at legal@washjunkie.com for anything concerning these terms.

02 This agreement

These Terms of Use (the “Terms”) govern your access to and use of the Wash Junkie websites, the operator dashboard at app.washjunkie.com, our API, and any related applications and services (together, the “Service”).

Our Privacy Policy forms part of these Terms and explains how we handle personal information. Where we have signed a separate written agreement with you, that agreement takes precedence over these Terms to the extent of any conflict.

In these Terms: “you” means the business that holds the Wash Junkie workspace and each individual using it; “Workspace” means the business account, its outlets and everything inside them; and “Customer Data” means the information you and your staff put into the Service, including records about your own customers, orders, drivers and staff.

Boxes headed “In plain terms” are summaries written to make this document readable. They are not part of the agreement, and where a summary differs from the clause it introduces, the clause governs. Everything else in this document forms part of the agreement, including the other headed boxes — those are set apart because they are important, not because they are optional.

03 Who may use Wash Junkie

Wash Junkie is business-to-business software. It is not intended for consumers, and it is not a marketplace — we do not introduce customers to you, take orders on your behalf, or handle anyone’s laundry.

1. You must be at least 18 years old to hold or use an account. We do not knowingly permit anyone under 18 to use the Service.
2. If you create a Workspace on behalf of a business, you confirm you are authorised to bind that business to these Terms. If you are not, you must not create the Workspace.
3. You are responsible for making sure your use of the Service is lawful where you and your outlets operate. We make the Service available worldwide, but we do not represent that it is appropriate or compliant in every jurisdiction.

04 Accounts and security

Accounts are personal to an individual and identified by a verified email address. You must give accurate details, verify your email address before signing in, and keep your information current.

1. Credentials. Do not share your password, one-time codes, or sign-in links. Anyone holding a sign-in link or reset link we email you can use it to access your account until it expires.
2. Two-factor authentication. We offer authenticator-app and SMS-based two-factor authentication. It is optional, and we strongly recommend enabling it — particularly for accounts that own a Workspace or can manage a team.
3. Sessions. You can see and revoke your active sessions in the dashboard. Changing your password signs out your other devices; completing a password reset signs out all of them.
4. Responsibility.You are responsible for all activity under your account and for your staff’s use of the Service. Tell us promptly at security@washjunkie.com if you believe an account or Workspace has been compromised.
5. Shared devices.The dashboard keeps a working copy of your operational data in the browser so it keeps functioning offline. On shared shop-floor terminals, sign out when you are done and use the device’s own controls to clear stored data.

05 Your workspace and your team

A Workspace belongs to the business that owns it, not to the individual who created it. The owner account holds full control, including the ability to grant and revoke access.

1. Team members.You may invite staff by email address and assign them roles that control what they can see and do, per outlet. You must have a lawful basis for entering someone’s email address, and you are responsible for the invitations you send. An invitation email discloses your business name and the role offered to whoever holds that address.
2. Roles and permissions. Permissions are yours to configure. We are not responsible for access your own configuration grants, or for the consequences of a staff member acting within the permissions you gave them.
3. Records of staff activity. The Service records which staff member performed which action on an order, and produces per-person activity reporting. If you use those features to monitor or evaluate staff, you are responsible for doing so lawfully, including any notice, consultation or works-council obligations where you operate.
4. Drivers and staff are yours.Nothing in the Service creates any employment, agency, or worker relationship between us and your staff or drivers. Pay rates and earnings recorded in the Service are a record you keep; we do not calculate, verify, hold or disburse anyone’s pay.
5. Our access. Our staff can access Workspace data where it is necessary to operate, support, secure or troubleshoot the Service. A small number of our staff hold a platform-administrator role carrying owner-equivalent read and write access inside any Workspace. We restrict that role to the people who need it, and the Privacy Policy describes it and its limits in full.

06 Your data and our role

1. Ownership. As between you and us, you own your Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process it strictly as needed to provide, secure, support and improve the Service for you, and as otherwise permitted by these Terms and the Privacy Policy.
2. Data protection roles. For personal data about your own customers, drivers and staff that you put into the Service, you act as the controller and we act as your processor. Section 23 (Data processing terms) governs that processing and applies to it in full. Your documented instructions are these Terms, the Privacy Policy, and your configuration and use of the Service; we will tell you if we consider an instruction infringes data protection law. For the account data of the people who hold Wash Junkie logins, we act as controller. Section 2 of the Privacy Policy sets this out in detail.
3. Your warranties. You warrant that you have the right to provide the Customer Data to us, that you have a lawful basis for us to process it as described, and that you have given your own customers, drivers and staff whatever notice the law requires.
4. Accuracy. The Service records what you and your staff enter. We do not verify it. Records of payments you collect, weights, prices, photographs, order notes and customer details are your business records — you are responsible for their accuracy and for retaining them for as long as your own tax, accounting or employment obligations require.
5. Getting your data out. The dashboard lets you export customer records and download order receipts at any time. If you need a fuller export, ask us at support@washjunkie.com and we will provide your Customer Data in a structured, commonly used machine-readable format. See section 15 for what happens on termination.
6. Aggregate insights. We may produce statistical and aggregated information about how the Service is used — for example overall order volumes or feature adoption — and use it to operate and improve the Service. This information never identifies you, your business or any individual, and we do not publish or share your Customer Data.
7. Information and audit.On written request, and no more than once in any 12-month period unless we have suffered a personal data breach affecting your Customer Data or a supervisory authority requires it, we will make available the information reasonably necessary to demonstrate our compliance as your processor, including by completing a reasonable security questionnaire. If that does not reasonably satisfy you, you may audit our compliance, or appoint an independent auditor who is not our competitor to do so, on 30 days’ written notice, during business hours, without unreasonable disruption, subject to confidentiality and at your cost. Because the Service is multi-tenant, an audit may not extend to any part of our systems or records relating to another customer.

07 Messaging your customers

The Service can send an SMS to one of your customers when you move their order to a new status. That feature is off by default and only operates once you switch it on for your business.

1. You are the sender.The message identifies your business, is triggered by your staff, and contains content drawn from your records — your customer’s first name, their order number, your business name and the order status. You are the sender for the purposes of marketing, telecoms and privacy law, and we transmit it for you.
2. Consent is your responsibility. By enabling customer messaging you confirm that, for every number in your records, you have the consent or other lawful basis required where that customer is located to send them service messages by SMS. The Service does not collect or record consent from your customers, and we do not verify that a number belongs to the person named on the record.
3. Keep your own evidence. We do not retain a log of individual messages sent. If you need to evidence consent or message history — for example to answer a complaint or a regulatory claim — you must keep those records yourself.
4. Opt-outs are honoured platform-wide. Every message tells the recipient they can reply STOP. When a number opts out, we suppress further status messages to that number across the whole of Wash Junkie, not only for your business. We do this deliberately: a person who has said stop has said stop. You cannot override a suppression, and there is currently no in-product way for a recipient to opt back in.
5. Security codes are different. One-time codes that a person requests for their own account — phone verification and two-factor sign-in — are not suppressed by an opt-out, because the recipient asked for them at that moment.
6. Delivery is not guaranteed. Messages are sent on a best-effort basis through our telecoms provider. Carriers, handsets, local regulation and do-not-disturb registries can all prevent delivery, and we do not warrant that any message will arrive. Do not use the Service as the sole channel for anything time-critical.
7. Wrong numbers.A number typed incorrectly into your records will send your customer’s first name and order status to an uninvolved third party. Check the numbers you enter.
8. We may switch it off. We may suspend or limit messaging for your Workspace immediately if we reasonably believe it is being used without consent, is generating complaints, breaches carrier rules, or puts our telecoms accounts at risk.

Emails we send — verification codes, sign-in links, password resets and team invitations — are account and security messages sent to the people who hold or are offered Wash Junkie logins. We do not email your customers.

08 Acceptable use

You must not, and must not permit anyone else to:

• use the Service unlawfully, or to store or transmit anything unlawful, defamatory, harassing, or infringing;
• upload personal data you have no right to hold, or special-category data (such as health or biometric information) — the Service is not designed for it;
• send messages through the Service to anyone who has not consented to receive them, or send marketing through a channel intended for service notifications;
• attempt to access another business’s Workspace or data, probe, scan or test the security of the Service, or bypass any access control, rate limit or usage cap;
• reverse engineer, decompile or attempt to derive source code, except to the extent that restriction is prohibited by law;
• resell, sublicense, or make the Service available to a third party as a bureau or managed service, unless we have agreed in writing;
• use automated means to scrape the Service, or place a load on it that materially degrades it for others;
• upload malware, or anything designed to interfere with the Service or the devices of its users.

09 Fees and payment

1. Fees.You agree to pay the fees for the plan or usage presented to you in the Service or set out in a written order form, in the currency stated there. Where no fee has been presented to you, the Service is provided free of charge and we may begin charging on at least 30 days’ notice, which you may decline by stopping use of the Service.
2. Taxes. Fees are exclusive of VAT and any other applicable sales, use, or withholding taxes, which you are responsible for in addition, unless we state otherwise.
3. Late or failed payment. If a payment is overdue we may suspend the Workspace after giving you notice and a reasonable opportunity to pay. Suspension does not delete your Customer Data — see section 15.
4. Price changes.We may change our fees on at least 30 days’ notice, effective from your next renewal or billing period. If you do not accept a change, you may terminate before it takes effect.
5. Trials and refunds. Where we offer a free trial or a refund window, its length and conditions are those stated to you at the point you sign up or purchase. Statutory rights that cannot be excluded are unaffected.
6. Usage limits. Plans may carry limits — outlets, team members, order volume, or messages. Where we apply a limit we will tell you what happens when you reach it. We will not charge you for exceeding a limit unless we told you the overage rate in advance.

10 Wash Credit

We may make prepaid credit (“Wash Credit”) available to cover the messages and media that Wash Junkie sends and stores on your behalf. Where we do, the following applies.

1. Wash Credit is a currency-neutral unit of account. It is not money, not a deposit, not e-money, and not transferable between Workspaces or to any other person. Credit is bought in packs; the price of a pack is shown in the currency of the outlet you buy it for at the point of purchase, and your Workspace balance is held as a number of Wash Credits rather than as a sum of money in any currency.
2. Wash Credit does not expire while your Workspace is open, and we will not reduce a balance except to pay for the operations you use it for, or to correct an error.
3. Wash Credit is consumed at the rates published in the Service at the time of use. We may change those rates on notice; the change applies to usage after it takes effect, not retrospectively.
4. Operations that require credit will not run when your balance is insufficient. We are not liable for a message that was not sent because there was no credit to send it with.
5. Unused Wash Credit is refundable only where the law requires, or where we say so in writing. If we close your Workspace other than for your breach, we will refund your unused balance.

NOT YET LIVE — no credit ledger or payment rail is implemented; this section is drafted forward so it is in place when it ships

11 Availability, support and change

1. Availability. We aim to keep the Service available and to make planned maintenance as unobtrusive as we can. Except where we have agreed a service level in a separate signed document, we do not commit to a specific uptime percentage and we do not offer service credits.
2. Support. We provide support by email at support@washjunkie.com. Where a plan states a response target, we will use reasonable efforts to meet it. Response targets are not a guarantee of resolution.
3. The Service will change. Wash Junkie is under active development. We add, change and remove features. If we withdraw or materially degrade a feature you rely on, we will give you reasonable notice where we can, and you may terminate if the change materially disadvantages you.
4. Early-access features. Features labelled beta, preview or early access are provided as-is, may change or disappear without notice, and are excluded from any commitment in these Terms.
5. Marketing descriptions. Descriptions of the Service on our website and in our marketing describe what the product is intended to do. What you are contracting for is the Service as it actually operates at the time you use it. Nothing in our marketing forms part of these Terms unless we have confirmed it to you in writing.

12 Third-party services

We rely on third parties to deliver parts of the Service — currently for email delivery, SMS, image storage and hosting. They are listed in the Privacy Policy.

You give us general written authorisation to engage those providers as sub-processors of your Customer Data, and to engage others in accordance with this section. We will give you at least 30 days’ notice before engaging a new sub-processor that will process personal data in your Customer Data, by email to your account address or by notice in the Service. If you object on reasonable data protection grounds within that period, we will work with you to find an alternative; if we cannot, you may terminate without penalty and, despite section 15(a), we will refund prepaid fees covering the unused remainder of your term and any unused Wash Credit balance. We require each sub-processor to accept data protection obligations no less protective than those in section 23, and we remain liable to you for their performance.

Where you connect the Service to something of your own — an API key, a webhook endpoint, or an export you take out of the dashboard — you are responsible for that integration and for the data once it leaves the Service.

13 Intellectual property

1. We own the Service, including all software, design, documentation and the Wash Junkie name and marks. These Terms grant you a non-exclusive, non-transferable, revocable right to use the Service during your subscription, and nothing more.
2. You own your Customer Data and your own branding. You grant us the licence described in section 6, plus the right to display your logo and business name inside the Service to your own staff and on documents the Service generates for you.
3. We will not use your name or logo publicly as a customer reference without your prior consent.
4. If you send us feedback or suggestions, we may use them without restriction or obligation to you. We will not identify you as the source without your consent.

14 Confidentiality

Each of us may learn confidential information about the other. Each of us will protect the other’s confidential information with at least reasonable care, use it only for the purposes of this agreement, and not disclose it except to people who need it and are under similar obligations. This does not apply to information that is public through no fault of the receiving party, was already known to it, or is required to be disclosed by law — in which case the receiving party will give notice where it lawfully can.

15 Suspension and termination

1. Your right to stop. You may terminate at any time by closing your Workspace or telling us in writing. Where you have prepaid for a period, termination takes effect at the end of that period unless we agree otherwise, and fees already paid are not refundable except as stated in section 9 or required by law.
2. Suspension. We may suspend your access, in whole or in part, if you materially breach these Terms, if your use puts the Service, our providers or other users at risk, if payment is overdue, or if we are required to by law. Except in an emergency we will tell you first and give you a chance to fix the problem.
3. Our right to terminate.We may terminate for a material breach you do not remedy within 30 days of notice, or immediately if remedy is not possible. We may also discontinue the Service entirely on at least 90 days’ notice, and will refund any prepaid fees covering the period after termination.
4. Export window. After termination we will keep your Customer Data available for export for at least 30 days, unless we are required to remove it sooner. Export your data before you terminate — do not rely on this window.
5. Deletion. The Service does not currently offer a self-service way to delete a Workspace, an account or a customer record. If you want your data erased, ask us at privacy@washjunkie.com and we will action it manually. What we can and cannot delete, and what we must retain, is described in the Privacy Policy.
6. Survival. Sections 6(a), 13, 14, 16, 17, 18, 20, 21 and 23 survive termination, along with any accrued payment obligations.

16 Disclaimers

Specifically, and without limiting the above:

1. We never handle goods. We do not collect, clean, store, transport or deliver any garment or item. We are not responsible for loss of, or damage to, anything belonging to you or your customers, however it is recorded in the Service. Photographs you upload are a record you keep — they are not evidence we underwrite, and we do not adjudicate disputes between you and your customers.
2. We are not a payment service. Payments recorded in the Service are a record of money you collected yourself. We do not hold, transmit, process or settle funds between you and your customers, and we are not responsible for any transaction between you and them.
3. Reporting is not advice. Revenue, driver-pay, staff-performance and other reports are calculated from what you entered. They are not accounting, tax, employment or legal advice, and you should not rely on them as your sole record for any statutory purpose.
4. Notifications may not arrive. As set out in section 7, message delivery is best-effort and outside our control.
5. Offline mode. The dashboard can keep working without a connection and syncs when it returns. Changes made offline are not saved to our systems until they sync, and a device that is lost or wiped before syncing may lose them.

17 Limitation of liability

The limits in this section do not apply to your obligation to pay fees, or to your indemnity under section 18.

18 Indemnity

We will tell you promptly about any claim, let you control the defence (provided you do not settle in a way that admits our liability without our consent), and give you reasonable assistance at your cost.

We will indemnify you on the same terms against any third-party claim that the Service, used in accordance with this agreement, infringes that third party’s intellectual property rights.

19 Changes to these terms

We may update these Terms. Every version carries a version identifier and an effective date, shown at the top of this page. This version is 2026-07-22.

For changes that materially affect your rights or obligations we will give you at least 30 days’ notice by email to your account address or by a notice in the Service. Other changes take effect when published. If you do not accept a material change, your remedy is to stop using the Service and terminate before it takes effect; continuing to use the Service after a change takes effect means you accept it.

20 Governing law and disputes

These Terms and any dispute arising out of or in connection with them or their subject matter (including non-contractual disputes) are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Before starting proceedings, we each agree to try to resolve the dispute by talking: write to legal@washjunkie.com setting out the problem and what you want, and we will respond within 30 days. Nothing in this section stops either party from seeking urgent injunctive relief.

If you are a business established outside England and Wales, this choice of law does not deprive you of the protection of any mandatory provisions of the law of the country where you are established.

21 General

1. Entire agreement. These Terms, the Privacy Policy and any written order form are the entire agreement between us, and replace anything said or written before. Neither of us relies on any statement not set out in them, except that nothing excludes liability for fraudulent misrepresentation.
2. No waiver. A failure to enforce a right is not a waiver of it.
3. Severability. If any provision is unenforceable, the rest continues in force and the provision is modified to the minimum extent necessary to make it enforceable.
4. Assignment. You may not assign or transfer this agreement without our written consent. We may assign it to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.
5. Notices. We give you notice by email to your account address or through the Service. You give us notice by email to legal@washjunkie.com.
6. Force majeure. Neither party is liable for a failure to perform caused by an event beyond its reasonable control, provided it tells the other and works to resume performance.
7. No third-party rights. No one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
8. Independent contractors. We are independent contractors. Nothing here creates a partnership, joint venture, agency or employment relationship.

22 How to contact us

Washjunkie Limited
REGISTERED OFFICE ADDRESS

• Contracts and legal notices: legal@washjunkie.com
• Privacy and data protection: privacy@washjunkie.com
• Security reports: security@washjunkie.com
• Everything else: support@washjunkie.com

23 Data processing terms

This section applies where we process personal data contained in Customer Data on your behalf, and satisfies Article 28(3) of the UK GDPR and the EU GDPR and the equivalent requirements of the Nigeria Data Protection Act 2023. If we have signed a separate data processing agreement with you, that agreement prevails.

1. Roles. You are the controller and we are your processor for the personal data in your Customer Data. Each of us will comply with the data protection law that applies to it.
2. Instructions. We will process that personal data only on your documented instructions, including in relation to international transfers, unless required otherwise by law — in which case we will tell you first, unless the law prohibits it. Your instructions are these Terms, the Privacy Policy, and your configuration and use of the Service. We will tell you if we consider an instruction infringes data protection law.
3. Confidentiality. We ensure that the people we authorise to process the personal data are bound by an appropriate duty of confidentiality and are trained on their obligations.
4. Security. We implement appropriate technical and organisational measures under Article 32. The measures in place are described in section 13 of the Privacy Policy, which we may update as the Service evolves provided the level of protection is not reduced.
5. Sub-processors.You give us general written authorisation to engage sub-processors on the terms in section 12, including your right to notice and to object. We remain fully liable to you for a sub-processor’s performance.
6. Assisting you with individuals’ rights. Given the nature of the processing, we will assist you by appropriate technical and organisational measures, so far as possible, to answer requests to exercise rights under Chapter III. If someone contacts us directly about your Customer Data, we will not respond substantively other than to direct them to you, and we will tell you without undue delay.
7. Breaches and assessments. We will notify you without undue delay after becoming aware of a personal data breach affecting your Customer Data, with the information reasonably available to us, and will assist you with Articles 32 to 36, including data protection impact assessments and prior consultation, taking into account the nature of processing and the information available to us.
8. Deletion and return. On termination we will, at your choice, delete or return the personal data, and delete existing copies unless we are required to keep them by law. Section 15(d) sets the export window and section 15(e) explains how deletion works in practice today. Where we are required to retain data — including the platform-wide message opt-out list described in section 8 of the Privacy Policy — we will keep it only for as long as required and continue to protect it under these terms.
9. Information and audit. We will make available the information necessary to demonstrate compliance with this section and allow for and contribute to audits, on the terms in section 6(g).
10. Transfers. Where we transfer the personal data outside the UK or the EEA, we will do so under an appropriate transfer mechanism as described in section 12 of the Privacy Policy.

Processing particulars